Online 211 Specialist (Flexible Remote Engagement)

ActiveHired is expanding its remote specialist bench with a Online 211 Specialist (Flexible Remote Engagement) at $30 - $40/hour. Contributors work asynchronously from home across major English-speaking countries, translating real-world workflows in analytical reasoning and domain evaluation into high-signal training examples and multi-step evaluation criteria for enterprise AI models.

Primary Responsibilities

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
• 1+ years of regular, high-volume public contact (phone, chat, or in person)
• Working knowledge of public benefits and community resources
• Able to start quickly and commit 10-20 hours/week
• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Assess and benchmark model-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.

Skills & Experience Needed

• Compensation Band: $30 - $40/hour
• Work Location: Remote (100% Remote / Asynchronous Flexibility)
• Available Openings: 10 open positions
• Clear, precise writing
• Practical background using crisis intervention or needs assessment
• Experience using community resource databases
• Experience creating guides, scripts, or training materials

Remuneration & Remote Setup

• Compensation Rate: $30 - $40/hour (contract specialist remuneration)
• Work Arrangement: 100% Remote / Work From Home
• Eligible Remote Countries: United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and South Africa
• Core Competencies: 211 Specialist — AI Model Training & Evaluation
• Hiring Agency: ActiveHired

Direct Application Process: Click the Apply button on this page to proceed directly to our partner application portal and submit your profile for immediate consideration.